FAQ

Frequently asked questions

I’ve found the football boots I would like to buy but I can’t select my size - are they available?


Our stock levels change all of the time which means that sizes come and go. If you cannot currently select them on our product page then that size is not available at the moment. Our boots are not available from standard retailers and are usually in limited quantity however, if you are desperate for a certain pair and cannot source them yourself, give us a shout and we'll try to find them for you.




Can you give me more information about the football boots I like or can I contact you for more advice?


Of course! Either send us an email or give us a shout and we will do our best to get you what information you need.




Has my order been sent yet and is there tracking available for the package?


We aim to send your order within 2 business working days by Royal Mail Signed For First Class. If you would like your boots sooner, please choose the Special Delivery Next Day before 1PM option (Available Monday - Friday). We always send tracking information so get in touch if you have not received it.




What is your returns policy - can I return football boots that aren't right for me?


If you are not entirely satisfied we offer returns within 14 days of delivery (UK Only). Items must be undamaged, unworn and in the original packaging. We do not offer free returns and it is therefore the customer's responsibility to send the item back to us. Once the item has been received to the given address you'll receive a full refund within 2-3 working days. Although our boots are all brand new and unworn, some deterioration of the materials may have occurred due to age. We advise that boots older than 4 years old are used only for collection purposes. We do not offer returns for any used boots, offer no guarantees for performance and do not refund postage or customs costs.




What payment methods do you accept?


All major credit and debit cards are accepted.

We also accept PayPal as well as other payment methods.

If it is easiest for you to send payment by bank transfer, postal order or cheque then this can be arranged upon request.




I haven't had these boots in the past - how do I know if they'll fit?


Please refer to our Size Guide to understand how to pick the right fit for you. If you don't find this useful then you can get in touch with us via the contact page. Alternatively email us at info@bootsfinder.co.uk




Can I cancel my order?


No problem, if you change your mind you can contact us within a period of 24 hours from when your order has been placed in order to cancel your purchase.




Delivery - How much is it and how long does it take?


UK £5 First Class Signed For (1-2 working days) OR Special Next Day Delivery £11 (Mon to Fri only must be ordered before 1pm for next day delivery). Europe £20 Royal Mail International Tracked & Signed (5-7 working days)

Rest of the World £27.50 Royal Mail International Tracked & Signed (5-7 working days) Counties outside of the EU may be subject to customs charges and fees. The recipient will have to pay these before the parcel is released to them. We cannot advise on what these may be. Please contact the customs authority for advice. Unfortunately we cannot post to all countries world wide due to international trade restrictions - if your destination is not on our list at check out then get in touch to see if we can help.




Where do you post the boots and how are they sent?


We ship our boots all over the world. They shall be sent using Royal Mail services which will track and require your signature upon arrival.




Can I sell my boots to you?


Yes dependent on model, size and price we do look to purchase or even trade boots. For more information click here.




Is the Coronavirus affecting our services?


Bootsfinder remains open with critical staff in place. Due to the Coronavirus we currently have to use courier services (DHL) and so all pick ups cannot be organised until the next day. This means that your boots cannot be collected and therefore sent out to you until the following day of your order (which means that Next Day Delivery is currently not available).




Can I return boots that I have used?


Whilst every care is taken to provide great quality boots, ultimately, we are a reseller, not a manufacturer and therefore only able to guarantee the authenticity of the boots we sell.
We are unable to hold responsibility for the performance, durability or longevity of the boots.
We recommend checking reviews of all boots and the surfaces they can be used on prior to purchase. We are unable to give refunds.
If you are still unsure and want to find out more/grab extra pictures, then please message us through the contact page.





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