Frequently asked questions
I’ve found the football boots I would like to buy but I can’t select my size - are they available?
Our stock levels change all of the time which means that sizes come and go. If you cannot currently select them on our product page then that size is not available at the moment. Our boots are not available from standard retailers and are usually in limited quantity however, if you are desperate for a certain pair and cannot source them yourself, give us a shout and we'll try to find them for you.
Can you give me more information about the football boots I like or can I contact you for more advice?
Of course! Either send us an email or give us a shout and we will do our best to get you what information you need.
Has my order been sent yet and is there tracking available for the package?
What is your returns policy - can I return football boots that aren't right for me?
If you are not entirely satisfied we offer returns within 14 days of delivery (UK Only). Items must be undamaged, unworn and in the original packaging.
What payment methods do you accept?
We also accept PayPal as well as other payment methods.
If it is easiest for you to send payment by bank transfer, postal order or cheque then this can be arranged upon request.
I haven't had these boots in the past - how do I know if they'll fit?
Please refer to our Size Guide to understand how to pick the right fit for you. If you don't find this useful then you can get in touch with us via the contact page. Alternatively email us at firstname.lastname@example.org
Can I cancel my order?
No problem, if you change your mind you can contact us within a period of 24 hours from when your order has been placed in order to cancel your purchase.
Delivery - How much is it and how long does it take?
Rest of the World £27.50 Royal Mail International Tracked & Signed (5-7 working days)
Where do you post the boots and how are they sent?
We ship our boots all over the world. They shall be sent using Royal Mail services which will track and require your signature upon arrival.
Can I sell my boots to you?
Yes dependent on model, size and price we do look to purchase or even trade boots. For more information click here.
Is the Coronavirus affecting our services?
Bootsfinder remains open with critical staff in place. Due to the Coronavirus we currently have to use courier services (DHL) and so all pick ups cannot be organised until the next day. This means that your boots cannot be collected and therefore sent out to you until the following day of your order (which means that Next Day Delivery is currently not available).
Can I return boots that I have used?
Whilst every care is taken to provide great quality boots, ultimately, we are a reseller, not a manufacturer and therefore only able to guarantee the authenticity of the boots we sell.
We are unable to hold responsibility for the performance, durability or longevity of the boots.
We recommend checking reviews of all boots and the surfaces they can be used on prior to purchase. We are unable to give refunds.
If you are still unsure and want to find out more/grab extra pictures, then please message us through the contact page.